Here is my experience with purchasing a vehicle from Valley BMW, Modesto California. “Very poor customer service, DO NOT BUY FROM THEM”. A negative experience for me and disgraceful for a BMW Dealership! It started from the time they received my check all the way to the end! “BEWARE POOR MANAGEMENT AND STAFF” This company is very UNPROFESSIONAL for a BMW Dealership. Very poor service after they close the deal on a internet purchase of a vehicle. From the General manager Ken, the sales manager Josh, and sales person Monique, who never called me once to let me know when they received the signed contract, when my check cleared the bank or when the transport company picked up my car. I had to always call to find our the progress of the sale. They never contacted me after the sale was finalized. Even the people handling the paperwork in the office got one star, nothing more. They conduct business in a selfish, unprofessional and spiteful manner. Not even a follow up call, text, email or letter in the mail thanking me for doing business with them or asking if I received the vehicle in one piece! They sent me a packet with the sales contract and all the disclosures that I needed to sign and return to close the deal. Most of you know how many signatures you are required to provide, maybe a dozen pages of disclosures that I had to sign. I received the paperwork back from them with just one page which was just the contract, that’s it! Where’s my copies of all the rest of the documents??? NONE!! I never received any of it. This is totally wrong. The customer should have all copies of all signed documents pertaining to the sale. Poor business practices! This was an out of state sale and car will be registered in Hawaii. I asked Josh to please send the title for the vehicle to me, along with all the other documents so I can get the registration completed in Hawaii. I further explain that California DMV has nothing to do with this vehicle because it will not be driven in California, it is being shipped directly to Hawaii. It will be registered in Hawaii and the DMV here will send the title to the financing company after recording the registration transaction. My financing company also sent Valley BMW a letter stating that they send the title to me and that they are cleared of all liabilities for the title transfer. Even after receiving this letter Josh tells me that they will do it their way. How can any dealership make this many mistakes on a vehicle transaction? BEWARE OF THIS DEALERSHIP, THEY ARE NO GOOD AND EVIL!!! Sorry for this negative review but it is the truth.

My wife and I worked with Monique Zaragoza on a purchase for a BMW X3 M40i. She was friendly and very knowledgeable about the vehicle. She was able to answer all of our questions and provide options for us when it came time to finding the perfect vehicle. When it came down to purchase, we were able to work out a price for the vehicle with pleasure and ease. John Phillips made it comfortable for us to do business with Valley BMW and my wife and I will continue to do business with them for many years to come. Thank you for your professionalism and attention detail. We are grateful to have you guys assisting us along the way.